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Privacy Policy

This Privacy Policy describes how SwiftConnect Inc. and our family of companies, which includes Detrios, LLC, Ipseity Technologies Inc., SwiftConnect Canada Inc., and SwiftConnect UK Ltd. (collectively, “SwiftConnect,” “we,” “our,” or “us”) collect, use, share, and protect personal information when you interact with our websites or communicate with us directly.

WHAT WE DO

SwiftConnect provides a software as a service (“SaaS”) platform that enables seamless, flexible access by automating the provisioning and lifecycle management of physical access credentials across different buildings and spaces (the “Services”). SwiftConnect’s platform enables landlords, building owners, and tenant enterprises (our “Customers”) to manage physical access for their employees, contractors, visitors, and others (collectively, “Customer End Users”). The Services may permit Customers and their authorized representatives (“Customer Representatives”) to provide us with information about Customer End Users. We process this information as a processor on behalf of our Customer. Our Customer is the controller of this information and determines what information is collected and how it is used. For that reason, this Privacy Policy does not govern the collection of Customer End User data processed on behalf of our Customers. If you are a Customer End User and have questions or want to exercise any rights to your information, please contact the relevant Customer directly.

PERSONAL INFORMATION WE COLLECT

Depending on the nature of your interaction with SwiftConnect, we may collect personal information:

  • Directly from you, when you provide information to us or interact with us:
    • Contact information: This includes your name, email address, telephone number, and information you choose to include when you communicate with us via email, mail, phone, or other channels.
    • Account information: We ask for basic information from Customer Representatives to establish their account to provide customer support, including name, email address, and password.
    • Applicant information: We ask for certain information when you apply for employment with SwiftConnect, including name, contact information, educational history, and employment history.
  • Automatically from you, when you interact with our website via cookies. When you interact with our website, certain information about your use of the website is automatically collected via necessary cookies. Cookies are small text files which are stored on your computer hard drive, tablet, or mobile device when you visit our website. Necessary cookies are essential for our website to function properly and enable basic features like page navigation, security, and fraud prevention. You can set your browser to block or alert you about these cookies, but some parts of the website will not work. Your browser or device may include “Do Not Track” functionality; please note that we do not respond to such signals.

HOW WE USE PERSONAL INFORMATION

We use the personal information we collect for the following purposes:

  • Provide the Services, communicate with you, respond to your inquiries, questions, and other requests, provide support, send important notices, and solicit feedback.
  • Manage business relationships, fulfill contractual requirements, and perform other business activities.
  • Maintain the website, monitor the performance of the website, protect the security of the website, detect and protect against fraud or other criminal activity, and protect the rights and property of SwiftConnect, you, or others.
  • Manage, operate, and grow our business.
  • Understand our Customer base and effectiveness of our marketing and promotional campaigns, and understand how individuals interact with the website.
  • Design and administer marketing campaigns, measure, gauge, improve the effectiveness of our advertising, and send you information about our company that we believe may be of interest to you.
  • Comply with legal and regulatory obligations, comply with inquiries from regulators, law
    enforcement agencies, or parties involved in litigation, enforce our licensing and terms of use, establish or exercise our legal rights, and defend against legal claims or demands.
  • Process your application, assess and manage your application, conduct reference checks, assess your suitability for a role for which you have applied, and monitor compliance with equal opportunities and non-discrimination policies.

HOW WE SHARE PERSONAL INFORMATION

We may share personal information in the following instances:

  • With service providers: We share personal information with service providers that we believe need the information to perform a technology, business, or other professional function for us, such as billing and collection, IT, accounting, auditing, and other professional services.
    ● With affiliates: We share personal information with other entities in our corporate family to provide the Services and for purposes consistent with this Privacy Policy.
    ● In the event of a business event: We reserve the right to transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Privacy Policy.
    ● To comply with law: We will share personal information where necessary to comply with applicable law and to respond to requests from law enforcement agencies or other government authorities or third parties, such as subpoenas, court orders, or other government requests.
    ● To protect rights, property, and others: We will share personal information where necessary to protect our Customers and SwiftConnect, and in emergency situations.
    ● To enforce our rights: We will share personal information where necessary to enforce our rights under our Terms of Use or any applicable agreement.

HOW WE PROTECT AND RETAIN YOUR INFORMATION

SwiftConnect protects the personal information it collects with commercially reasonable efforts and appropriate physical, technical, and operational safeguards to ensure its security in our system. We use reasonable security measures that are designed to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please note, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any personal information or other information you transmit to us or store.

We retain personal information until we no longer need the information for the purposes for which it was collected, or as may be required by law.

EMAIL MARKETING

You may unsubscribe at any time by clicking the unsubscribe link at the bottom of any email from us or by contacting us at support@swiftconnect.com.

CHANGES TO THIS PRIVACY POLICY

SwiftConnect may change its Privacy Policy from time to time. SwiftConnect encourages you to frequently check this page for any changes to its Privacy Policy. If we make changes, we will update the effective date at the top of the document and, in some cases, we may send you a notification through email.

CONTACT

If you have a question about this Privacy Policy, please contact us at privacyteam@swiftconnect.com.

ADDITIONAL INFORMATION FOR INDIVIDUALS IN THE EEA, SWITZERLAND, OR UK

Individuals in the European Economic Area (EEA), Switzerland, and the United Kingdom (UK) are entitled to receive certain information about our processing of their personal information, as well as certain rights to their personal information.

Transfers

SwiftConnect is an organization established in the United States. Because SwiftConnect’s Services are offered worldwide, the personal information that we collect about you when you use the Services in the EEA, Switzerland, or UK may be used, stored, transferred, or accessed outside of the area in which you reside (including the United States and other countries where we have facilities or in which we engage service providers). Data protection laws vary from country to country and may not be equivalent to, or as protective as, the laws in your home country. When transferring your information, we take steps to ensure reasonable safeguards are in place to ensure an appropriate level of protection of your information and rely on various legal mechanisms to transfer your information. By using the website or providing personal information directly to us, you consent to the collection, international transfer, storage, and processing of your personal information.

Legal Bases

We rely on a variety of legal bases to process your personal information. We mainly process your personal information because it is necessary to fulfill our contract with our Customers and to provide the Services to Customer End Users, or to take steps at your request prior to entering into a contract. There are also circumstances where processing of your personal information is necessary for our legitimate interests where those interests do not override your fundamental rights and freedoms related to data privacy. Where we rely on legitimate interests as a lawful basis, our legitimate interest is promoting SwiftConnect, improving and safeguarding the Services, ensuring effective operational management and internal administration, and the exercise of our rights.

In limited circumstances, we may rely on other legal bases for the processing of your information, including where necessary to comply with a legal obligation or where you provide your consent for processing, such as when you access our website or provide personal information directly to us.

Rights

If you are located in the EEA, Switzerland, or UK, you are entitled to certain rights with respect to your personal information, subject to any exemptions provided by law. These rights include the right to:

  • Request access to your personal information.
  • Request correction of personal information you think is inaccurate or incomplete.
  • Request deletion of your personal information.
  • Object to our processing of your personal information when such processing is carried out on the basis of our legitimate interests.
  • Request that we restrict our processing of your personal information in certain circumstances.
  • Request portability of your information in a structured, common, and machine-readable format or request transmission of your information to a third-party.
  • Where processing is based on your consent, the right to withdraw your consent.
  • Lodge a complaint about our collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available at https://ec.europa.eu/newsroom/article29/items/612080.

If you wish to exercise any of your rights above, and we have directly or automatically collected personal information from you, please contact us at privacyteam@swiftconnect.com.

If you are a Customer End User and wish to exercise any of your rights above in connection with the delivery of SwiftConnect Services, please contact the relevant Customer directly.